With the TeamViewer Mobile SDK, support becomes interactive. Until now, assistance for problem solutions within the app was usually only possible by displaying an error message and passing it onto the service team. The technology works invisibly in the background.Īlexander Post, Director Product Management at TeamViewer, explains: “Companies increasingly rely on their own apps so that customers can use their products and services on mobile devices. The SDK contains a collection of programming tools and libraries that allow developers to integrate the remote support functions of TeamViewer into their app as a white label solution – without much programming effort.įor companies, this means that they do not have to make any compromises, for example in the design of the support process or the corresponding app interface, in order to use the full range of functions. This protects the customer’s privacy and ensures GDPR compliance. With the new Mobile SDK, TeamViewer offers a solution that ensures exactly that: if the smartphone user leaves the app to be supported, the screen contents on the support employee’s side are greyed out. It must be ensured that support staff cannot see any information outside the app they are supporting – for example in notifications or by switching to the home screen or an application. After all, the smartphone is nowadays a very private possession. Although possibilities exist for this, many companies are reluctant to offer such a service to their customers for privacy and data protection reasons. One way to provide quick support for the application is to remotely access the mobile device to check where the error is. Users get easily frustrated if an app doesn’t work properly. The new product enables companies to integrate TeamViewer’s remote support functions into their own mobile apps as a white label solution while meeting DSGVO requirements. TeamViewer introduced the TeamViewer Mobile SDK as part of its Tensor enterprise platform offering.
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